Share this post

Streamlining Support and Better Help Requests – Bonus Episode with Incident IQ

In this episode, I chat with Emily Stapf from Incident IQ about streamlining device tech support and better help requests in K-12 classrooms. You’ll hear about the importance of minimizing learning downtime, common tech issues in the classroom, and proactive measures educators can take.  If you’re looking for a new way to manage help ticket requests in schools, this episode is for you!

Listen to the podcast episode on your favorite platform:

Tips for Better Help Requests

  • Minimize learning downtime.
  • Identify common tech issues in your classroom.
  • Develop device care and use routines to prevent tech issues.
  • Effectively collaborate with IT teams.


This episode is sponsored by Incident IQ, the support solution built exclusively for K-12. Today’s classroom support requires an all-hands effort from school staff of all stripes, and Incident IQ works to bring these operations to a single, unified platform. With modern tools for help ticketing, student device inventory management, building maintenance work orders and HR requests, Incident IQ is helping thousands of K-12 districts minimize learning downtime in today’s technology-transformed classrooms. See how the Incident IQ platform can make a difference in your district by visiting, and learn more about the workflow management solution built exclusively for K-12 school districts.


Have you subscribed to the podcast yet? I don’t want you to miss an episode and hope you’ll keep following along with me on this podcast journey. When you follow along on Apple Podcasts the new episodes will appear in the app so you don’t have to remember to go looking for them… Click here to follow on Apple Podcasts! And if you have a minute for a BIG favor, add a rating and review to the podcast, too — I would certainly appreciate it!

Click to see the transcript


Stay up-to-date on all things EdTech.

EdTech tips and resources for educators, straight from Monica’s desk every Monday. Don’t miss a thing. 

Share this post:

Blog Author and EdTech Consultant Dr. Monica Burns

Monica Burns

Dr. Monica Burns is a former classroom teacher, Author, Speaker, and Curriculum & EdTech Consultant. Visit her site for more ideas on how to become a tech-savvy teacher.

Share this post:
Keep Reading
Free Planning Pages
Free gift: Weekly Planner Pages for Teachers and Educators

Start every week with a plan and stay organized this school year!

Free summer Checklist

Sign up for EdTech Tips Newsletter from Monica Burns

5 Things to Do Now to Make Tech Easier in the New School Year

Free eBook
Free Gift: Spring Cleaning - 10 Quick Tips to Organize Your Google Drive

Spring Cleaning with an EdTech twist!